Florist in KL – Fresh Flowers & Bouquets | Just Bloom Florist
HOME > REFUND POLICY
REFUND POLICY
Updated by Jun 2024
Cancellation of Orders / Refund
Should any customer place an order through JUSTBLOOM and then need to cancel the order, please take note that there will be NO refund for cancellations of orders.
We accept changes to orders for future dates without imposing any cancellation fees if you wish to replace the current order with a future order.
Same-day delivery orders are processed immediately and usually cannot be changed. Due to the urgent nature of florist-delivered products, we are unable to cancel or change orders already in process.
Cancellations will not be accepted if you place an order but provide incorrect recipient delivery information, such as a wrong office or home address. You should provide the correct information so that the order can be properly delivered. Extra delivery fees may apply for re-delivery.
To change an order that has not been processed, please call/WhatsApp +60 12-298 1711 or email us at [email protected].
If the flower product is picked up by the buyer but delivered to the recipient the next day or later, the buyer is responsible for keeping the flowers fresh. We will not be liable for the buyer’s neglect or mistreatment of the flowers. Please ensure that the flowers are kept in a cold and well-ventilated area. Do not leave the bouquet in places that are suffocating, hot, damp, and/or under the sun. There will be no refund in such situations.
We are not responsible for any order where the recipient refuses to accept the item. There will be no refunds if the recipient, for any reason, does not accept the item or refuses delivery.
We accept changes to orders for future dates without imposing any cancellation fees if you wish to replace the current order with a future order.
Same-day delivery orders are processed immediately and usually cannot be changed. Due to the urgent nature of florist-delivered products, we are unable to cancel or change orders already in process.
Cancellations will not be accepted if you place an order but provide incorrect recipient delivery information, such as a wrong office or home address. You should provide the correct information so that the order can be properly delivered. Extra delivery fees may apply for re-delivery.
To change an order that has not been processed, please call/WhatsApp +60 12-298 1711 or email us at [email protected].
If the flower product is picked up by the buyer but delivered to the recipient the next day or later, the buyer is responsible for keeping the flowers fresh. We will not be liable for the buyer’s neglect or mistreatment of the flowers. Please ensure that the flowers are kept in a cold and well-ventilated area. Do not leave the bouquet in places that are suffocating, hot, damp, and/or under the sun. There will be no refund in such situations.
We are not responsible for any order where the recipient refuses to accept the item. There will be no refunds if the recipient, for any reason, does not accept the item or refuses delivery.
Return
All goods sold are non-exchangeable and non-refundable due to the perishable nature of flowers.
Returns will only be accepted if we send you incorrect products. We will not accept returns if you simply change your mind or want to change the design. We must be notified within the day of delivery of all returns.
If incorrect products have been sent to you, you must notify us of the error on the day of delivery. We will arrange for the incorrect goods to be returned to us at no charge to you. The correct goods will be delivered immediately with no extra postage charges incurred by the buyer.
If products are damaged when they arrive, you must notify us on the day of delivery by email/phone. We reserve the right to request images of the original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or if images have not been provided.
If you claim an order was not delivered, we will immediately investigate and determine what happened. We reserve the right to attempt a re-delivery if this occurs. If it is determined that we did not make the delivery attempt, it is our policy to provide you with either a refund or a re-delivery.
If you are dissatisfied with or have any complaints about any of our products or services, please WhatsApp us at +60 12-298 1711 or email us at [email protected].
We will answer your message or email as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
Returns will only be accepted if we send you incorrect products. We will not accept returns if you simply change your mind or want to change the design. We must be notified within the day of delivery of all returns.
If incorrect products have been sent to you, you must notify us of the error on the day of delivery. We will arrange for the incorrect goods to be returned to us at no charge to you. The correct goods will be delivered immediately with no extra postage charges incurred by the buyer.
If products are damaged when they arrive, you must notify us on the day of delivery by email/phone. We reserve the right to request images of the original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or if images have not been provided.
If you claim an order was not delivered, we will immediately investigate and determine what happened. We reserve the right to attempt a re-delivery if this occurs. If it is determined that we did not make the delivery attempt, it is our policy to provide you with either a refund or a re-delivery.
If you are dissatisfied with or have any complaints about any of our products or services, please WhatsApp us at +60 12-298 1711 or email us at [email protected].
We will answer your message or email as quickly as possible. This is our promise to you because your satisfaction is our primary concern.